I loved Jeffrey Gitomer's newsletter article today; thought I would share.
Quote from Jeffrey's article:
Yes, I’m serious about the economy, and our present state of affairs, but I am 1000% MORE serious about my business, my finances, and my sales. My focus is on success, not doom and gloom. There’s no bailout for entrepreneurs. And the only stimulus I have is the one I create for myself.
In good times or bad times, here are a few things we are serious about in my business: (How do you and your business compare?)
- We are serious about helping our customers. Many are in need, and looking for answers.
- We are serious about being friendly. It costs no extra money to be friendly, and it sets the tone for positive outcome.
- We are serious about being an online leader. Online is forever, and we are investing in our future.
- We are serious about NOW IS THE TIME. We are not waiting to see what happens, we are taking success actions on the opportunities that exist NOW.
- We are serious about error-free order processing and packing. We focus on delivery, not shipping. And yes, we do make errors. But our recovery is spectacular. The best email I get is one that says, “You walk your talk.”
- We are serious about getting every order shipped the day it’s received. Our customers expect “fast” and “perfect” and we deliver.
- We are serious about doing the right thing and the best thing for our customers. This is a true mission statement.
- We are serious about having fun while doing it. We kibitz, we wisecrack, we engage customers about them, and we do it with the serious intention of having a great time and being memorable.
- We’re a family, not a team. Maybe that’s why we’re serious about working together, staying together, and succeeding together.
I realize that many of my customers need help, and I am serious about giving it to them. Not selling – giving.
I realize that many companies are having tough times, and because our field of expertise includes attitude, sales, and loyalty, we have a genuine opportunity to help.
As a speaker, I’m serious about connecting with my audience. I want them to get my message and improve their sales, their business, and their lives – and to do that, I know everyone must laugh. And laugh hard. And laugh a lot. I’m serious about humor. I practice timing as I’m speaking to maximize audience laughter, pleasure, and learning. Over the years, I have come to the full understanding of the power and appeal of laughter.
These are times that call for different approaches and different actions. They challenge me to have a different mindset and slower expectations of victory. Not LOWER, slower.