How to Build Year-end Momentum and Profit for Your Interior Design Business

I read a great book in June that said that your revenue and profits are a lagging indicator of the quality and quantity of your relationships. Boom! That one statement was worth reading the entire book.

How well are you doing on a scale of 1 – 10 for relationship building? Be honest with yourself. Your numbers are the symptom of the problem.

Every relationship is important, yet some are more important than others. Your relationship with your current and past clients is the fastest way you can get more business. What are you doing to nurture those relationships? Are you keeping in touch frequently and more than just for job reasons?

What about past clients? Do you have a nurturing program to keep them informed? Do you have a monthly newsletter that you send either physically or digitally?

What about your referral partners? Are you constantly seeking to build relationships with the top advisors who serve prospects you prefer to work with?

Here are seven tips to transform your results:

1. Start a 12-touch program prospects, clients and referral partners. Plan this in advance and have an intern, virtual assistant or junior designer manage the process.
2. Invest in lots of cards – thank you, sympathy, congratulations, birthday, anniversary, new house, etc. Have note cards printed with your branding and carry them in your car with stamps and a pen. Literally write a thank you note after you meet someone new. Add their name to your database immediately (delegate), and follow up frequently with offers of connections for them.
3. Ask your current clients about other projects they’ve considered and make an offer for a new service. (50% is the typical close rate)
4. Contact your past clients to “check in” and see how they are doing. Let them know you’re doing a short survey to improve your services, and would like their feedback. Ask for a testimonial if you haven’t gotten one from them in the past, and of course, ask for referrals if they are happy and not interested in a new project. It’s a perfect time to remind them that they can get projects done by the holidays if you start now. Give them an incentive to do so. (33% is typical close rate)
5. Have a “Client Appreciation” party and have them invite a friend they think might be interested in your services. Create a memorable event, and even invite a local celebrity. It can be less expensive than you think.
6. Make a list of the most connected and influential advisors in your city, and reach out to them to meet. Ask them if you could get their advice about how they grew their businesses so successfully. Keep the interview short. Find out what their biggest challenge is in their business and ask how you would know someone who would be an ideal client for them. Always send a thank you note. Maintain your contacts frequently.
7. High visibility creates implied credibility. Get published frequently in magazines and newspapers, get interviewed on TV or radio, send out press releases online and offline, get involved in one major charity that you are interested in, and speak locally and nationally. You can even write an eBook that you can publish on Amazon.

What’s your favorite way to build your business?

Gail Doby, ASID is an author, speaker, writer, interior designer, and Chief Vision Officer of Design Success University, your shortcut to a more profitable and passion-filled design business. Click here for your complimentary copy of the Interior Design Fee and Salary Survey eBook. ($79 Value) You’ll also receive our complimentary weekly newsletter, New IDEAS.

2011 Interior Design Business Predictions

Written for Decorati by Gail Doby, ASID

My crystal ball predicts a mild recovery in 2011.

The tax bill passed in December 2010, and economic indicators are stronger for remodeling. The affluent are spending again. However, they are more cautious and value-driven than before.

What can you do to grow your business?

1. Specialize. Create a specialty niche that capitalizes on a growing trend. It doesn’t mean you’re limited to doing that work, but it makes it easier to market your business because you will be known for that specialty. Neurosurgeons make 265% more than family practice doctors. Kitchen and Bath designers make much more than the average interior designers based on NKBA statistics and our findings.
2. Create your own economy. (Some interior designers are swamped, congratulations to you!) Why? They spent their year marketing consistently. They revamped their websites, reconnected with past clients, used social media, increased their visibility with public relations and generally worked hard. Action: Create a 12-Month Referral Program for your business. One for past clients, one for current clients, and one for referral partners. Automate it with software like Constant Contact, Send Pepper or AWeber.
3. Increase your visibility. Self-promote or hire a publicist. Create a 12-Month plan for Advertising, PR and Marketing. Make sure you have a Facebook Fan Page, Twitter Account, Optimized LinkedIn profile and an updated website. List your business on the Search Engine Maps for your area. Optimize your website to include the words, “interior design your city” on more than one page, create a blog and post at least once a week (make sure it is attached to your website) to increase your website traffic. Set a target for your media exposures. Don’t stop until you have commitments for the number of articles, public speaking opportunities, TV or radio interviews. Write blog posts for your local on-line newspapers. Get involved in your community.
4. Joint venture. Find people who are in allied businesses and co-promote. If you’re not a specialist in window treatments, kitchen or bath design, partner with someone who is. Develop a relationship with a remodeler and create joint articles or press pitches about the latest trends. The media loves to hear about trends.
5. Systematize your marketing. Some wise person said, “you never know which day you missed marketing that caused the phones not to ring months later.” Inconsistent marketing creates inconsistent results. Market, Market, Market. Marketing makes selling irrelevant. Analyze what you’ve done in the past. If you didn’t get a result after spending thousands of dollars on advertising, STOP!

Create a successful 2011!

Gail Doby, ASID and Co-Founder and Chief Vision Officer of Design Success University, is your shortcut to a more profitable and passion-filled interior design business. Download your complimentary copy of the 2010 – 2011 Interior Design Fee & Salary Survey eBook for more great strategies.